Got More Questions? Check out our hassle-free Get In Touch Bar to the right of this page. We will be with you momentarily.
* Want to join Phone Case Junkies? Sure you do!
Join us and share our products to receive updates on the hottest and latest trends at a fraction of the cost. Our members will receive the following :
-Consistent and quality Customer Services with email messaging,
-Be entered to win in our weekly and monthly sweepstakes,
-Free gifts, apparel or big discounts on your birthday etc,
-Discounts up to 25% off,
-Exclusive deals and giveaways,
-Surprises and gifts,
along with much more!
* Get rewarded for being a Phone Case Junkie
We appreciate and value our customers. So, we developed an incentive-based program named Phone Case Junkie, which offers our loyal members incentives in exchange for an honest review, shares, likes, and posting our products on their social media pages (Facebook, Twitter, Instagram, and Youtube). These incentives include huge discounts, free phone case or accessories, free shipping, deals, surprises and much more.
So for your chance to win, send us an email including a photo of our product/s, along with why you believe you are a Phone Case Junkie.
* Do you have an Exchange Policy?
Dear Valued Customers,
We have an easy and hassle-free return & exchange program. We want our customers to be satisfied with their purchase and enjoy their shopping experience. However, please note: ALL SALES ARE FINAL. Buyer has 10 days to qualify for returns and exchange. This will happen after the products are received and after that, a mailing address will be issued. The Buyer will be responsible for shipping charges.
We are an online based business, so we USUALLY accept returns. However, any questions concerning this can be answered via email. In some cases, such as damaged goods, refunds can be expected if the item(s) is/are shipped back to us for evaluation. Also, if the item/s are damaged, the buyer is not responsible for restocking fee. But, if their returning an item that is not damaged, a 20% restocking fee will be added to each item/s that are not damaged.
How to Make a Return or Exchange:
Step 1: Provide Details
If you are not satisfied with the product(s), contact our customer service first and submit the following:
-Unedited photos and/videos
-Ticket for return address and
-Reason for return.
Step 2: Prepare Item to be Shipped
Once the information is reviewed and confirmed, we will provide a returns address. After which, place your unused, undamaged or altered item(s) with all necessary tags and invoice in a securely sealed and original shipping package.
Step 3: Ship Item/s
Email our customer service the tracking #. We'll email you once we process your return or exchange.
Step 4: Receiving A Refund
A refund will be issued once we have received and expected your returned item/s.
**Note: If you return for refund, we will arrange the refund for you after receiving the returned items.
** Please Note**
Depending on the processing time and countries, credit card refunds may take up to approximately 10 business day or more, which means it can vary greatly between credit card issuers. If you still have any questions regarding return policy or if further assistance is needed, please do not hesitate to respond by submitting a ticket via contact email firstname.lastname@example.org or use or convenient Get In Touch Bar. We're more than happy to assist you!
We are aware of Fraudsters and Scammers on the internet. For more details please check out our Return Policy for more details.
* Do you offer Free Shipping?
Of course, we do! Orders over $50 qualify for Free Shipping in the USA.
* Do you ship outside the USA?
Yes, we sure do. See Shipping Rates for more details.
* How long is shipping?
Our products are of the highest quality and at an affordable price. Also, we are aware that you want your products as soon as possible. Check details below.
USA Standard Shipping
Our Premium Shipping is between 10-15 working days for orders over $50.00 qualify for this offer.
Delivery times may vary between 2 and 3 weeks. See Shipping and Delivery for more details.